Frequently Asked Questions
Everything you need to know about shopping with Camera West.
What is your standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout.
Do you offer a warranty on used camera equipment?
Yes, all used equipment undergoes a rigorous multi-point inspection and comes with a 90-day limited warranty against mechanical defects.
What is your return policy?
We offer a 14-day return period for most items. Products must be in their original condition and packaging. A restocking fee may apply to certain high-end electronics.
Do you accept trade-ins for new gear?
Absolutely. You can submit a trade-in request online or visit us in-store for a professional appraisal. We offer competitive rates and store credit toward your next purchase.
Are the digital cameras sold on your site US-market models?
Yes, we only sell official US-market products sourced directly from manufacturers, ensuring you receive a valid manufacturer's warranty and authentic accessories.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer financing options through Affirm for qualified purchases.